Privacy Policy

1. Who We Are

2. Data We Collect

We collect the following personal data when you interact with our website or services:

3. How We Use Your Data

We use your personal information for the following purposes:

• Responding to your inquiries and service requests
• Scheduling and conducting strategy calls and consultations
• Sending proposals, contracts, and service agreements
• Providing and improving our digital marketing services
• Sending relevant marketing communications (with your consent)
• Analyzing website usage to improve user experience
• Complying with legal obligations under Philippine law

We will never sell your personal data to third parties. We do not use your data for automated profiling or decisions with legal effects.

4. Third-Party Services

Our website uses the following third-party services that may collect or process your data:

5. Cookies

We use cookies and similar tracking technologies to improve your browsing experience:

• Essential cookies: Required for the website to function properly (e.g. session management).
• Analytics cookies: Google Analytics cookies that help us understand how visitors use our site.
• Marketing cookies: Meta Pixel cookies used to measure ad performance and enable retargeting.

You can control cookies through your browser settings. Disabling analytics and marketing cookies will not affect your ability to use the site, but may reduce the relevance of ads you see.

6. Data Retention

We retain your contact form submissions and inquiry data for up to 3 years from the date of submission, unless you request earlier deletion. Client project data is retained for 5 years for contractual and tax compliance purposes. Analytics data is retained for 14 months in Google Analytics before automatic deletion.

7. Your Rights

Under the Philippine Data Privacy Act of 2012 and, where applicable, the EU General Data Protection Regulation (GDPR), you have the following rights:

• Right to be informed — to know what data we collect and how we use it.
• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data.
• Right to data portability — to receive your data in a structured, commonly used format.
• Right to object — to object to processing for direct marketing at any time.
• Right to withdraw consent — to withdraw consent for marketing communications at any time.

To exercise any of these rights, contact our Data Protection Officer at sales@brainnex.ph. We will respond within 15 business days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our website is served over HTTPS. Access to stored contact data is restricted to authorised team members only.

9. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted data to us, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, requests, or complaints:

You also have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) at www.privacy.gov.ph.