Website Maintenance Services That Keep Your Site Updated, Backed Up and Online
Our website maintenance services and monthly packages cover updates, backups, uptime and security monitoring, speed checks and a monthly block of content changes, so someone is always responsible for your site after launch.
Who this is for
- Businesses with no developer on staff and no one clearly responsible for the site
- WordPress sites running a long list of plugins that need regular, tested updates
- Shopify and Webflow stores that need content changes, app checks and speed reviews
- Agencies that want to hand client site care to a team that works under their process
- Companies whose original web developer has moved on
- Sites that earn leads or sales every day and cannot afford long downtime
Problems we solve
- ✕Outdated plugins, themes and core files creating compatibility and security risk
- ✕No backups, or backups that have never been tested with a restore
- ✕Downtime that is noticed by customers before anyone on the team
- ✕Slow pages after months of added apps, scripts and oversized images
- ✕Small text and image changes waiting weeks for a developer
- ✕Malware or spam injections found only after Google flags the site
What is included
Monthly plugin, theme and core updates
Updates are applied on a schedule and checked on key pages and forms afterward. On WordPress we test larger updates on staging first where the host supports it.
Daily automated backups
Daily backups stored off the server, with restore points kept so we can roll back a bad update or a hacked file quickly.
24/7 uptime monitoring
Monitoring checks the site around the clock and sends SMS alerts, with an emergency response protocol for critical outages.
Security scanning and malware removal
Regular scans for malware, file changes and known plugin vulnerabilities. Emergency malware removal is included in our premium plans.
Performance checks
We review load times on your main templates, compress images, and remove unused plugins and scripts that slow the site down.
WordPress maintenance and support
Core, theme and plugin updates on a set schedule, larger updates tested on staging where the host supports it, and one team to message when a page, form or plugin stops working.
WordPress security services
Hardening that follows the WordPress hardening guidance: limited admin accounts, strong login rules, a vetted plugin list, file permission checks and automatic minor and security updates, plus regular malware and vulnerability scans.
WordPress malware removal
If a site is hacked we clean infected files, restore from a clean backup where needed, close the entry point and, if Google flagged the site, request a review in Search Console. Emergency malware removal is included in our premium plans.
WordPress speed optimization
Caching, image compression, lazy loading and a lighter plugin list, checked against Google's Core Web Vitals so pages stay quick as content grows.
Website support services for other platforms
For Shopify, Webflow and other CMS platforms, support covers content changes, app and integration checks, theme edits and speed reviews, with the same monthly report.
Up to 4 hours a month of content updates
Text edits, new images, banner swaps, menu changes and simple page builds. Extra developer time beyond the monthly allocation is billed at an hourly rate.
Form, checkout and integration checks
After updates we test contact forms, booking tools, checkout and key integrations such as your CRM or email platform, because a site can load fine while its forms quietly fail.
Plugin and app review
Every quarter we review what is installed, flag plugins or apps that are abandoned or duplicated, and recommend what to remove or replace.
Monthly maintenance report
What was updated, backup status, uptime, security findings and the content changes completed that month.
What you get from it
One accountable team
You know who to message when something breaks, and who checks the site when nothing seems wrong.
Lower security risk
WordPress's own hardening guide notes that older versions are not maintained with security updates. Scheduled updates and scans keep known holes closed.
A site that stays fast
Speed tends to slip as content and plugins pile up. Monthly checks catch it before visitors and search rankings feel it.
Leads and sales that keep arriving
Tested forms and checkouts mean inquiries and orders are not lost to a broken update that no one noticed.
Changes done without a new project
Monthly content hours mean small edits happen without quotes, briefs and waiting.
How we work
Site audit
We assess the current health, security, plugin list, hosting setup and performance baseline, including sites we did not build.
Baseline fix
Any existing issues, such as outdated software, broken forms or missing backups, are resolved before the monthly plan starts.
Monitoring setup
Uptime, security and backup tools are installed and tested, including a test restore.
Monthly cycle
Scheduled updates, checks, content changes and a monthly report, with urgent issues handled through the emergency protocol.
| Essential care | Business care | Premium care | |
|---|---|---|---|
| Best for | Brochure sites with a handful of plugins | Lead generation sites with forms, booking tools and a CRM | Stores and sites that take payments every day |
| Updates | Monthly plugin, theme and core updates | Monthly updates, larger ones tested on staging | Monthly updates, larger ones tested on staging |
| Backups and uptime | Daily off-server backups and 24/7 uptime alerts | Daily off-server backups and 24/7 uptime alerts | Daily off-server backups and 24/7 uptime alerts |
| Security | Malware and vulnerability scans | Scans plus WordPress hardening | Scans, hardening and emergency malware removal |
| Content updates | Up to 4 hours a month | Up to 4 hours a month | Up to 4 hours a month |
| Checks after updates | Key pages | Key pages, forms and integrations | Key pages, forms, checkout and integrations |
| Speed and plugin review | Performance check | Performance check and quarterly plugin review | Speed optimization and quarterly plugin or app review |
Website maintenance packages and plans are quoted per scope. The price depends on the platform, the number of plugins or apps, how many content hours you need each month, and the response you want for urgent issues. A brochure site with a handful of plugins needs a lighter plan than a store or booking site that takes payments every day. For typical market rates and what drives them, read our guide to website maintenance cost. Tell us about your site and we will recommend a plan, or estimate a new build with our website cost calculator.
Get a scoped quoteEstimate the cost first
No maintenance-specific case study is published yet. Web build and rebuild work appears across our case studies.
Frequently asked questions
What do website maintenance services include?
Scheduled software updates, daily backups, uptime monitoring, security scanning, performance checks, a monthly block of content changes and a monthly report. Our plans include up to 4 hours of content updates each month.
Which monthly website maintenance package do I need?
Essential care fits brochure sites with a few plugins. Business care adds staging tests, hardening and form and integration checks for sites that collect leads. Premium care adds emergency malware removal, checkout checks and speed optimization for stores and booking sites. If you are moving to a new host as well, our website migration service handles the move before the plan starts.
Which platforms do you maintain?
WordPress, Shopify, Webflow and most other CMS platforms. WordPress maintenance services include core, theme and plugin updates; on hosted platforms like Shopify the focus is apps, content, speed and theme changes.
Do you take over maintenance for sites you did not build?
Yes. We start with an audit to understand the site, fix existing issues, then move it onto the monthly plan.
What happens if my site goes down outside business hours?
Uptime monitoring sends SMS alerts and our emergency response protocol covers critical issues, so outages are handled without waiting for the next working day.
Can I get more content changes than the plan includes?
Yes. Developer time beyond the monthly allocation is billed at an hourly rate, agreed before the work starts.
Do you offer WordPress security services?
Yes. Every WordPress plan includes hardening, scheduled updates, malware and vulnerability scans and daily off-server backups, so known holes are closed and a clean restore point is always available.
Can you speed up a slow WordPress site?
Yes. WordPress speed optimization starts with a baseline on your main templates, then caching, image compression, script cleanup and plugin removal, rechecked after each monthly update cycle.
What do your website support services cover?
Edits, bug fixes, form and checkout checks, plugin or app questions and urgent outages. Up to 4 hours of content updates a month are included, and urgent issues follow the emergency protocol.
What if my site gets hacked?
Emergency malware removal is included in our premium maintenance plans. We clean the site, restore from a clean backup where needed, and close the entry point. For a WordPress malware cleanup on a site we do not yet look after, we start with the audit and baseline fix, then move it onto a plan.
Keep exploring
Get a scoped plan from BX
Tell us about your market, goals and current setup. We will come back with a scoped plan.